ESRI Pre-Live and Post-Live Recording Controls Unresponsive

Incident Report for ON24 Intelligent Engagement Platform

Resolved

This incident has been resolved.

Posted Jun 25, 2026 - 07:17 PDT

Monitoring

We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected.

Our team will continue monitoring for stability and will provide further updates if needed.

Posted Jun 24, 2026 - 14:18 PDT

Investigating

We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs.

Our team is actively investigating and will provide updates as more information becomes available.

Posted Jun 24, 2026 - 13:45 PDT

This incident affected: Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and Producer: Elite, Engagement Hub, Target, Forums, Go Live.