All Systems Operational

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live Operational
Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) Operational
Producer: Elite, Engagement Hub, Target, Forums, Go Live Operational
Audience: Virtual Conference Operational
Producer: Virtual Conference Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Informational: Platform Release Nov 13, 2026 17:00-21:00 PST

*Rescheduled from October 30, 2026*

Date: Rolling out on Friday November 13, 2026

What’s Happening:
We’re rolling out new features and platform enhancements as part of our regular release schedule. This update will not affect live events or user access.

What You Need to Know:
No action is required.
You may notice updates appear at different times during the release window.
All core platform functionality will remain available throughout.

(Full Release Notes can be found in our Knowledge Center.)

Posted on Jul 17, 2026 - 09:56 PDT

Core Platform Scheduled Maintenance Nov 14, 2026 12:00 - Nov 15, 2026 00:00 PST

*Rescheduled from October 31, 2026*

We will be performing scheduled maintenance at this time.

Saturday, November 14, 2026
12:00 pm - 12:00 am PT (US Pacific Time)

Platform or Event changes made during this time may not be saved and connectivity may be interrupted.

Posted on Jul 17, 2026 - 09:59 PDT

Informational: Platform Release Dec 11, 2026 17:00-21:00 PST

Date: Rolling out on Friday December 11, 2026

What’s Happening:
We’re rolling out new features and platform enhancements as part of our regular release schedule. This update will not affect live events or user access.

What You Need to Know:
No action is required.
You may notice updates appear at different times during the release window.
All core platform functionality will remain available throughout.

(Full Release Notes can be found in our Knowledge Center.)

Posted on Jul 17, 2026 - 09:57 PDT

Core Platform Scheduled Maintenance Dec 12, 2026 12:00 - Dec 13, 2026 00:00 PST

We will be performing scheduled maintenance at this time.

Saturday, December 12, 2026
12:00 pm - 12:00 am PT (US Pacific Time)

Platform or Event changes made during this time may not be saved and connectivity may be interrupted.

Posted on Jul 17, 2026 - 09:59 PDT

Oct 1, 2026

No incidents reported today.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Resolved - This incident has been resolved.
Sep 25, 06:27 PDT
Monitoring - A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected.

Our technical teams will continue to monitor the service and results.
Thank you for your patience.

Sep 24, 12:38 PDT
Investigating - ON24 Cvent has received reports that the Record, Play, and Next Slide buttons in the Elite Studio Recording Interface (ESRI) are inactive for some presenters.

Our technical teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.

Sep 24, 11:02 PDT

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:00 PDT
Scheduled - We will be performing scheduled maintenance at this time.

Saturday, September 19, 2026
12:00 pm - 12:00 am PT (US Pacific Time)

Platform or Event changes made during this time may not be saved and connectivity may be interrupted.

Jul 17, 09:56 PDT

Sep 19, 2026

Sep 18, 2026

Completed - The scheduled maintenance has been completed.
Sep 18, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 17:00 PDT
Scheduled - Date: Rolling out on Friday September 18, 2026

What’s Happening:
We’re rolling out new features and platform enhancements as part of our regular release schedule. This update will not affect live events or user access.

What You Need to Know:
No action is required.
You may notice updates appear at different times during the release window.
All core platform functionality will remain available throughout.

(Full Release Notes can be found in our Knowledge Center.)

Jul 17, 09:53 PDT
Resolved - This incident has been resolved.
Sep 18, 18:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience.
Sep 18, 14:24 PDT
Investigating - ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
Sep 18, 14:04 PDT
Resolved - All Key Moment Video Clips that previously failed have now been successfully regenerated.

Thank you again for your patience!

Sep 18, 07:00 PDT
Monitoring - The issue affecting Key Moment Video Clips has been resolved.

Requests that were not successful are being automatically regenerated, and we expect this reprocessing to be complete by close of business tomorrow (Thursday, Sept 17, 2026).

We will provide a final update once all previously failed jobs have been reprocessed.
Thank you for your patience!

Sep 16, 19:08 PDT
Investigating - We are investigating an issue affecting key moment video clips from generating successfully. Customers may receive "an error has occurred" when attempting to generate these clips on the overview page of the event.

Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.

NOTE: This only impacts customers with access to this feature. Any request that is not successful will automatically be regenerated. No content will be lost.

Sep 16, 08:19 PDT

Sep 17, 2026

No incidents reported.