Telco Issue on Japan Presenter Numbers

Incident Report for ON24 Webinar Platform

Resolved

The Japan presenter numbers are functional and operating normally now.

Posted Jun 08, 2022 - 10:17 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 27, 2022 - 06:04 PDT

Investigating

Presenters calling the Japan presenter line (for Live or Recording) will be impacted by a local telephone providers issue.

Presenter dial-in numbers for all other countries are not impacted and are available as a backup for the impacted country line.
https://on24support.force.com/Support/s/article/Webcast-Elite-Presenter-Dial-in-Numbers-Includes-All-Webcasts

Posted May 18, 2022 - 05:13 PDT

This incident affected: Presenter: Presentation Interface (PMXD or Elite Studio) and Producer: Elite, Engagement Hub, Target, Forums, Go Live.