Resolved -
This incident has been resolved.
Sep 30, 12:23 PDT
Update -
Elite Studio access and live event streaming services have been fully restored and stable since 10:00 AM PT. ON24’s technical teams will continue to closely monitor performance to ensure continued reliability.
Sep 30, 11:17 PDT
Monitoring -
The Elite Studio access and live event streaming services are currently stabilized and available. The ON24 team is continuing to monitor and investigate all systems impacted.
Sep 30, 10:20 PDT
Update -
The ON24 team is continuing to investigate the issue at the highest priority.
Sep 30, 09:54 PDT
Update -
The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:30 am PST)
Sep 30, 09:40 PDT
Update -
Sim2Live streaming events scheduled during this time may experience a failure to stream pre-recorded content and show a 'content not available' message. This issue is being investigated as well.
Sep 30, 09:18 PDT
Update -
The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:00 am PST)
Sep 30, 09:13 PDT
Update -
The ON24 team is continuing to investigate the issue at the highest priority.
Sep 30, 09:00 PDT
Investigating -
Reports of logging into Elite Studio failing/not responding are being investigated. Elite Studio may be temporarily unavailable for event presenters and producers. Broadcast Video encode URLs are also impacted. The ON24 team is working to resolve this at the highest priority.
Sep 30, 08:39 PDT